Technology partnership enables greater Customer Service Automation for OCR, RPA, Intelligent Automation solutions
February 23, 2021, Paramus, New Jersey - Roth Automation, a US-based Intelligent Process Automation (IPA) services and solutions provider, today announced their partnership with Cognigy, a global leader in Conversational AI, to unite conversational automation capabilities with robotic process automation (RPA), Optical Character Recognition (OCR) and other Intelligent Automation solutions.
The addition of Conversational AI capabilities increases the breadth and scope of Roth Automation’s Intelligent Process Automation (IPA) suite of solutions that already include OCR, Process Orchestration and RPA solutions.
Roth Automation president and CEO, Jonathan Roth, said: “Cognigy allows us to offer a more complete and overarching automation package. We have a strong foundation in document and data automation, and Cognigy opens up the world of advanced Conversational AI for the betterment of our user base. We see this layer of customer service automation to be invaluable in terms of what can be accomplished for, and by, our clients.”
“The ability to automate contact center and employee communications is a significant piece of the puzzle when maximizing the productivity and efficiency achievable from automation solutions,” stated Cognigy’s VP of Partnerships, Marc Schneider. “Roth Automation’s expertise in Intelligent Automation, particularly in the banking and financial space, strengthens our scope to help contact centers accelerate their digital transformation strategies.”
Cognigy.AI enables enterprises to have natural language conversations with their users on any channel (webchat, SMS, voice and mobile apps) and in any language. Cognigy.AI powers intelligent voice- and chatbots that communicate consistently and accurately, well beyond simple FAQ’s, resulting in reduced contact center costs and improved user experiences.
Learn more about how Intelligent Automation solutions work together with Conversational AI.
About Roth Automation
Roth Automation (RA) is a provider of Intelligent Process Automation (IPA) services and solutions. Building off of a solid foundation of customer needs and requirements, RA provides tailored solutions that bring improved productivity and efficiency to business critical processes. This is accomplished using a stack of carefully vetted technology solutions, based on years of expertise and strong strategic partnerships that, when paired together, optimize the way your lines of business operate. Learn more at www.rothautomation.com.
Cognigy is a global leader in Conversational AI to support customer service automation. Its low-code platform, Cognigy.AI, enables enterprises to automate contact centers for customer and employee communications using intelligent voice- and chatbots. With precise, reliable intent recognition, human-like dialogs and seamless integration into backend systems, Cognigy.AI creates superior user experiences and helps companies reduce support costs. Cognigy.AI is available in SaaS and on-premise environments and supports conversations in any language and on any channel including phone, webchat, SMS and mobile apps. Cognigy’s worldwide client portfolio includes Daimler, Bosch, Henkel, Lufthansa, Salzburg AG and many more. Learn more at cognigy.com.