Conversational AI (Artificial Intelligence) enables computers to interact with people in a human-like manner, including text messaging and speech. Applications include messaging apps, chatbots, and voice assistants.
The benefits of using these tools include:
- Improved customer satisfaction
- Increased employee satisfaction and productivity
- Growth in revenue
Businesses can employ chatbots on their web site to assist customers round the clock providing immediate service that eliminates customers’ frustration in having to wait on phone queues.
Reduce Repetitive Tasks
Employing chatbots can free your workforce from performing repetitive tasks. Voice assistants can answer routine questions, enabling human agents to focus on serving high-priority customers and solving complex customer requests.
Chatbots can be programmed to have engaging personalities and provide in-depth product assistance. Recent studies show that users enjoy interacting with engaging chatbots.
AI-based chatbots can learn from their interactions and improve their performance. In addition, the data collected from customer interactions can be valuable in improving customer service and identifying opportunities for new services.
Business Applications for Conversational AI:
- Contact Center
- Customer Support
- Online Sales
- HR Support
- IT Support and Onboarding
- New Account Opening/Customer Onboarding