An Intelligent Process

Analytics and Process Intelligence gives you visibility into your business processes, enabling you to surface actionable insights for identifying and eliminating inefficiencies, optimizing processes, improving customer experiences, making more informed decisions, and reducing costs.

Analytics and Process Intelligence works by analyzing multiple processes within your business and delivering a digital process model, or digital twin, of your business operations and processes. Using advanced algorithms, analytics and process intelligence extracts and reads the time stamps used to record specific events along your processes.

Turning Data into Gold

Today’s information systems generate an immense volume of data. When properly ingested, merged, and analyzed, this data can be used to discover patterns and illuminate paths to operational efficiencies and better customer experiences. For example, process intelligence can help you understand:

• How automation can improve the customer experience
• Which employees are the most efficient and consistent
• Where process bottlenecks are occurring and how they affect compliance and service delivery

Business Applications for Process Intelligence:

• New Account Opening/Customer Onboarding
• Accounting and Finance
  • Invoice Processing
  • Remittance Processing
• HR Support and Onboarding
• Healthcare Patient Journey
• Claims Processing
• Procurement Supply Chain
• Mortgage Origination and Servicing